What are examples of some uses for my wiki?
Personal uses
- Save ideas, appointments, and files online
- Keep a to-do list for yourself -- or share it with your spouse
- Write an online novel
- Create a site for your favorite band and invite others to collaborate
- Make a site for your entire family tree, complete with bios, pictures, and stories
Educational uses
Business uses
How many wikis can I create?
You can create as many PBwiki's as you'd like! Create a wiki for every group you're a part of! If we discover people abusing the system badly (for example, by registering hundreds of wikis), we might need to limit those people's usage, but the majority of PBwiki users don't need to worry about that.
Do you offer PBwiki in other languages?
At this time we provide support for the use of other languages within PBwiki, however PBwiki is not available in different langauges.
How do I choose an appropriate wiki category?
All PBwiki wikis provide the same basic functionality, including PBwiki's ease-of-use and speed. The three different packages differ in terms of specific features that appeal to each group.
Individuals
Individuals, for example, get a basic wiki with straightforward access controls and a limited amount of storage. On the other hand, the product is free of charge, and free of ads.
Educators
Educators get a slightly different plan with features that individuals don't need, but are essential for teachers and schools. You can also choose this category if you are a non-profit or a library.
Businesses
Businesses get the most functionality, including increased storage and advanced access controls, but are required to pay for their service once they have finished trying out the product and are using it on a regular basis for their business.
No one plan is better than the other; rather, the plans are designed to meet the different needs of the different target audiences.
Whoops! I chose the wrong wiki category. How do I change it?
No problem - just click the "help" link at the top of your your wiki to contact support and request a category change
I thought your wikis were free - why is it asking me to pay?
When you create a wiki, you'll be presented with the option to upgrade your wiki for more functionality. Just scroll down the page a bit and click the "No thanks, take me to my wiki" link if you'd like to continue using a free wiki. You can always upgrade at a later time, if you wish.
How do I rename my wiki?
We're sorry! The rename feature is not available. You are welcome to start another wiki at pbwiki.com. Wiki-Names are based on availability, and require using at least four characters and or numbers
How can I change which email address "owns" the wiki?
A wiki can only have one unique email address assigned as the owner. You'll need to email support@pbwiki.com from the email address used to create the wiki, if that email account is still accessible. If this isn't possible, send us an email from an alternate email account and let us know, for verification, which email address was originally used to create the wiki. Include the name of your wiki and the new email address you'd like to have assigned as the wiki's owner.
How do I backup my data?
While we make constant backups of your data, we understand that you want to keep your precious data close! You can download a ZIP file of your wiki pages from your wiki's "Settings" page under "Backup".
How do I change my PBwiki Account password?
Easy! Just log into your PBwiki Account, click on the Email tab, and reset your password!
What if I forget my PBwiki Account password?
Just go to https://my.pbwiki.com/?p=forgot and have a password reset e-mail sent your way!
Here are some other suggestions about what to do:
- Double check that you didn't make a typing error when you entered the email address.
- Double check that you didn't enter any extra spaces at the beginning or end of the email address.
- Make sure the email you entered is the one you signed up
If you get this message after a second or third try, email support@pbwiki.com. Include the name of your wiki and let us know the error message you are seeing.
Can I put my PBwiki on a domain of my own?
When you add custom domains to PBwiki, you can get to the wiki through two addresses:
To set this up, go to "Settings" and then "Custom Domain" For the example used above, you would enter "wiki.tdemo.net" in the domain field.
You can use Yahoo! Small Business to register and set up the wiki.tdemo.net domain, or any other domain regstration system. Here's what my 'Advanced DNS Settings' page looks like - the relevant parts are highlighted in yellow.
It's a good idea to use a CNAME record (pointing to yourwiki.pbwiki.com) rather than A record (pointing to a numeric IP address) - we will change server addresses over time as we grow and using an A record could leave your mapped domain pointing into the void when that happens. As a caveat, this means you won't be able to add an MX record, so you won't be able to get mail for your custom-mapped domain.
How do I delete my wiki?
If you need to delete your wiki simply click the "Settings" link at the top of the page. Then just click the "Delete" link at the very bottom and this will allow you to remove your wiki from the system. Please keep in mind that wiki deletions are permanent and you will not be able to reuse your wiki name - so please delete carefully!
If you have a Premium wiki, you can cancel the subscription very easily. Just email us at support@pbwiki.com and let us know what you need or check out our Billing page for more information.
How can I provide feedback to the PBwiki team?
Love something? Hate it? You can email us directly at support@pbwiki.com or you can post your comments on the PBwiki forums. Your feedback is very important to us; it's what makes the service better for everyone!
What are your accessibility options? (Are you Section 508 compliant?)
While PBwiki seeks to make an accessible product for all our users, and we do have regular users who are non-sighted, we have not yet undergone any formal certification process such as auditing of Section 508 compliance. Since we do permit users to modify pages with custom HTML, users can quickly make a page non-508 compliant; it would be difficult for us to prevent them from doing so without significantly impeding the usability of the product. Consequently, it may prove challenging for us to offer a usable product that guarantees that all user wikis are fully 508-compliant.
That being said, we are always open to suggestion on how we can increase the accessibility of our service and welcome your comments.
Sincerely,
David E. Weekly
Founder & CEO, PBwiki
General Tips for Increasing Email Deliverability
Before you even get started with PBwiki, make sure to add "@pbwiki.com" to your email whitelist or list of safesenders. This will assure that emails from PBwiki can be delivered to your inbox. If you need specific email addresses, support@, notification@, and registration@ are probably the most common ones you'll hear from.
Having trouble getting our emails? Read this!
Some organizations have particularily strict email filters. Please speak with your IT administrator and ask them to whitelist emails from "@pbwiki.com." We'd be happy to answer any questions they might have. You may also want to try using an web-based email address, like one with Gmail, Hotmail, or Yahoo.
I get the message that my emails are bouncing. What do I do?
If you get a message that your emails are bouncing, please contact support. We can give you the specific error message we are getting from your email domain. You'll likely need to talk to your IT staff and ask them to add "@pbwiki.com" to their safe sender list. Just let us know when they're finished and we'll clear the bounce on our end.
Support Requests
Sometimes when you contact Support for help, we'll ask you to do something from your end that you might not understand how to do. Here's some of the more common things we'll ask you to do:
Clear your Cache
Sometimes, we'll ask that you "clear your cache" to remove saved files from your browser. This generally happens when we think a file has been corrupted, or we have created a new version that will work better. Here's how you do this on Firefox, Internet Explorer and Safari:
|
Firefox
- Go to Tools
- Select "Clear Private Data..."
- Check only "Cache"
- Click the Clear Private Data button
|
IE 7
- Go to Tools
- Select "Delete Browsing History..."
- Click the Delete files... button next to Temporary Internet Files
- Confirm the deletion
- Restart Internet Explorer
|
Safari
- From the Edit menu select "Reset Safari"
- Check "Empty the cache" and "Close all Safari windows"
- Uncheck all the other options
- Click "Reset"
|
Clear your Cookies
If we ask you to "clear your cookies" it's becasue there might be a problem with the files PBwiki puts on your computer to remember who you are. This is sometimes used in conjunction with Clearing your Cache. Here's how to clear your cookies on Firefox, Internet Explorer and Safari:
|
Firefox
- Go to Tools
- Select "Clear Private Data..."
- Check only "Cookies"
- Click the Clear Private Data button
|
IE 7
- Go to Tools
- Select "Delete Browsing History..."
- Click the Delete Cookies... button next to Cookies
- Confirm the deletion
- Restart Internet Explorer
|
Safari
- From the Edit menu select "Reset Safari"
- Check "Remove all cookies" and "Close all Safari windows"
- Uncheck all the other options
- Click "Reset"
|
Screenshot
A screenshot is an image of your wiki screen that will help us see what's going on first hand. Here's how to take one.
Screenshot-Windows
- Make sure you have on your screen whatever it is we want you to take a screenshot of. This will probably be an error message that we need to see directly, but may be part of us helping you perform another action.
- Above the arrow keys, and usually just to the right of the F12 key, is a set of keys with names like "Prt Scr/SysRQ", "Print Screen" "Scroll Lock" or "Pause/Break" Press the one that says "Prt Scr" or "Print Screen". (It won't look like anything happened, but your computer will have taken a snapshot of your computer screen - hence the term "screenshot" - and copied it to your clipboard.)
- Open MS Paint and go to Edit, then Paste. Save the file in PNG format.
- Attach it to the next email you send to Support so we can help you from there.
Screenshot-Macintosh
- Make sure you have on your screen whatever it is we want you to take a screenshot of. This will probably be an error message that we need to see directly, but may be part of us helping you perform another action.
- Press the Apple button, Shift, and 4 at the same time.
- Crosshairs will come up - Click and drag your cursor to select the part of the screen that we need to see. Generally, all we need is the error message, but it's best to include the URL of the page you're on as well.
- The image will be automatically placed on your desktop as "Picture 1.png" (or if that already exists, the next number that is free)
- Attach it to the next email you send to Support so we can help you from there.
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